witty words on the entry. morning before I can on the CallCenterWorld in Berlin a the largest German CRM conferences on the topic "Social Media and Call Center" to talk. And since it was obvious the whole time from the perspective of a specific industry, namely to shed light on the banking institutions. So here's the corresponding article from " call center for finance. is call center for Finance published by financial institutions and versicherungsbetriebe . Thanks to the Holzmann Verlag for the excellent cooperation and the fast and uncomplicated pdf Enjoy your reading!
(c) by the Customer Competencies Institute 
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